Warranty Scope

This warranty is only applicable to products purchased directly from Simagic's official online store (shop@simagic.com). If your product was purchased from a retailer other than Simagic's official online store, please contact your retailer for inquiries regarding the warranty.You can also obtain specific warranty information for your product through Simagic's online customer service.

Return Policy

Returns may be requested under the following conditions:

• Within 7 calendar days of receiving the goods, the product's packaging, accessories, gifts, and instruction manuals are intact, and there is no damage caused by human actions, the product has not been installed, and it does not affect the possibility of resale.
• Within 7 calendar days of receiving the goods, a performance failure due to non-human-caused damage is discovered.
• If local regulations specify a return period, the return period shall be in accordance with the local regulations.

Warranty Methods

• Return: When returning the product, please attach a sales receipt or a copy of a receipt with the date and a detailed list of components and ensure that the product does not fall under the circumstances listed in the exclusion clauses. Otherwise, Simagic may refuse to accept the return. If damage occurs during the return shipping process, Simagic will deduct corresponding fees from the refund based on the extent of the damage.
• Repair/Replacement: If a product develops a quality issue within the warranty period, Simagic's responsibility and your compensation rights are limited to one of the following two options:

The warranty period for the replaced hardware product will be the remaining term of the original warranty period, or any other period applicable in your jurisdiction.

Exclusion Clauses

This warranty does not apply in the following situations:

• Failure to provide proof of purchase for the product or an order number, or if there is reason to believe that they have been forged or altered.
• The warranty claim is made in a country or customs area other than where the product was originally purchased.
• Products purchased from a retailer other than Simagic's official online store.
• Cosmetic damage, including but not limited to scratches, dents, and plastic damage at ports, unless the damage is caused by defects in materials or workmanship.
• Damage caused by not adhering to Simagic's product usage and operation specifications, or by modifying or disassembling the product.
• Damage caused by using third-party components or products that do not meet the specifications of Simagic's hardware products.
• Defects caused by normal wear and tear or normal aging of the product.
• The serial number on Simagic's product has been removed or altered.
• If Simagic receives information from relevant authorities that the product has been stolen, and the user cannot prove in any way that they are the authorized user of the product.
• Damage caused by accidents, lightning strikes, corrosion, fire, liquid contact, earthquakes, or other external causes.

Other Rights

Simagic shall not be liable for any special, indirect, incidental, or consequential damages, including but not limited to indirect or direct loss of profit, loss of revenue, or data loss or commercial loss resulting from the breach of any express or implied warranty terms regarding Simagic products, even if Simagic has been informed of the possibility of such damage. Some jurisdictions do not allow the exclusion or limitation of liability for special, indirect, incidental, or consequential damages, so the above limitations may not apply to you.Consumers have the legal rights stipulated by the applicable national regulations for the sale of consumer goods. These rights are not affected by this "Warranty".

Warranty Period

The warranty period for the product starts from the date of delivery, unless otherwise agreed upon by you and Simagic.

Other materials (such as packaging, stickers, instruction manuals shipped with the device/expansion accessories) are not covered under warranty.

Non-Warranty Services

For inquiries about services outside the warranty, please contact the Simagic after-sales service team by clicking here.

Warranty Requirement

• Common Issues: You can first click here to get answers to frequently asked warranty questions.
• Official Online Store: Within the warranty period, you can directly contact customer service on the purchasing platform for processing. Or click here to contact customer service with proof of purchase for warranty processing.

Warranty Processing

• No-Return Warranty: If only certain user-installable parts (e.g., springs, hydraulic cylinders) are damaged under warranty, the Simagic after-sales service team will notify you that there is no need to return the product. Simagic will send you replacement parts for free. You should dispose of the replaced parts in accordance with the WEEE (Waste Electrical and Electronic Equipment) requirements in your region.
• Return-Required Warranty: If you need to return the product, you must first contact Simagic's after-sales service team to obtain an RMA (Return Merchandise Authorization) application. Your support request should include the following details:

We do not accept products that are returned without first contacting the support team or with incomplete information.After your RMA request is approved, we will provide you with an RMA number and a return shipping label. When returning the product, please ensure that the return shipping label is attached to the outer packaging. Otherwise, the package may be refused.If the customer fails to send the product to Simagic within 7 working days after obtaining approval for the RMA application, the warranty application will be deemed terminated.

Repair/replacement

After receiving the defective product, Simagic will conduct a standard inspection and take one of the following actions:

• Replace the product with parts that are equivalent in performance to new ones.
• Repair the product in accordance with our standard terms and conditions.
• Replace with the same model product
• Replace with a negotiated alternative model (only in the event that the original model is discontinued)

Simagic reserves the right to decide the method of warranty service and whether the product qualifies for a specific service method. If the warranty claim is approved, the service will prioritize replacement with parts, and the availability and response time of parts may vary by country.

When a Simagic brand hardware product or component is replaced or refunded, the replacement item becomes your property, and the replaced or refunded item becomes the property of Simagic.

Cross-Border Warranty Application

If your warranty claim is made in a country or customs area different from where the product was originally purchased, you can apply for:

• Cross-Border Warranty Service: You may apply to send the product back to the original country or customs area of purchase for warranty processing.
• Local Repair: You may contact a local Simagic repair service provider for repair. Simagic can provide you with information about local repair service providers. If you choose this option, Simagic will not cover any repair or shipping costs. Please consult the local repair service provider for specific fees.

Shipping Notes

• When returning the product for repair, please avoid damaging the product or packaging. If possible, return the product along with all accessories in its original packaging along with all accessories. If damage occurs during shipping due to insufficient packaging, Simagic will not be liable.
• If the after-service team at Simagic officially detects no quality issues with the product, you will be responsible for the costs from the repair site to your location.
• If the address for your return or re-shipped package is not in the country or customs area where the product was originally purchased, any additional shipping costs (including freight and taxes) will be your responsibility.
• Before sending the product for repair, please properly remove any personalized items and decorations attached to the product. Simagic will not be responsible for any damage or loss of personalized items and decorations.
• If the delivery address you provide is incorrect, or if the recipient refuses to accept the package, the resulting losses will be your responsibility.
• If the package cannot be delivered or is refused and returned to Simagic due to an inability to contact you for an extended period, Simagic will hold the goods for 30 days from the date the package was last returned to Simagic. Storage fees will be calculated from the end of the holding period at a rate of USD $20 per day. Once the customer pays the storage fees, the goods can be resented. When the storage fees are equivalent to the product's selling price, Simagic reserves the right to dispose of the product.

Simagic reserves the right to update or modify this policy at any time and has the final interpretation rights over the above after-service policies.