Return & Refund Policy

At SIMAGIC, we are committed to providing high-quality sim racing products and a reliable shopping experience. If you are not satisfied with your purchase or experience an issue with your order, please review our return and refund policy below.

1. Scope of Policy

This Return & Refund Policy applies only to products purchased directly from the official SIMAGIC online store at https://simagic.com.

If your product was purchased through an authorized dealer, distributor, or third-party retailer, please contact the original seller for return and refund assistance.

For warranty-related issues, please also refer to our Warranty Policy.

2. Order Cancellation

Orders may be canceled before they are shipped.

If your cancellation request is successfully processed before shipment, a full refund will be issued to your original payment method.

Once an order has been shipped, it can no longer be canceled. However, you may request a return in accordance with the conditions outlined below.

To request an order cancellation, please contact shop@simagic.com as soon as possible.

3. 14-Day Return Policy

You may request a return within 14 calendar days of receiving your product.

To be eligible for a return, the product must meet the following conditions:

  • The product must be unused, unactivated, and in new or like-new condition.

  • All original packaging, accessories, manuals, and documentation must be included.

  • The product must not have been modified, disassembled, or damaged due to improper use.

  • Valid proof of purchase or an order number must be provided.

  • The product must be purchased directly from the official SIMAGIC online store.

Return requests submitted more than 14 calendar days after delivery may not be accepted, except where required by applicable law.

4. Defective, Damaged, or Incorrect Items

If your product arrives with a confirmed manufacturing defect, is damaged during shipping, or differs from the item you ordered, please contact us at shop@simagic.com.

Depending on the circumstances and product condition, SIMAGIC may offer:

  • A full refund.

  • A replacement with the same product.

  • A replacement with a comparable product if the original model is discontinued.

  • Repair services where appropriate and agreed upon.

For confirmed manufacturing defects, shipping damage, or fulfillment errors attributable to SIMAGIC, we will cover the reasonable return shipping costs.

Where a full refund is approved, the original shipping charges will also be refunded where applicable.

Any applicable taxes or duties will be refunded or handled in accordance with applicable law and customs procedures.

Customers will not be required to bear return shipping costs resulting from confirmed product defects or shipping errors attributable to SIMAGIC.

5. Non-Defective Returns (Change of Mind)

If you wish to return a product for personal reasons, such as changing your mind or no longer needing the product, you may request a return within 14 calendar days of delivery.

The following conditions apply:

  • The product must meet all eligibility requirements outlined in Section 3.

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable, unless otherwise required by law.

  • Products must be securely packaged to prevent damage during return transit.

SIMAGIC reserves the right to inspect returned products before approving a refund.

6. Non-Returnable Conditions

SIMAGIC may refuse a return or refund request under the following circumstances, except where applicable consumer protection laws provide otherwise:

  • The return request is submitted more than 14 calendar days after delivery.

  • The product has been used, activated, or damaged due to improper handling, unless the return concerns a qualifying defect.

  • Original packaging, accessories, manuals, or required components are missing.

  • The product has been disassembled, modified, or repaired without written authorization from SIMAGIC.

  • The product's serial number, identification label, or security seal has been removed, altered, or damaged.

  • The product has been damaged by misuse, accidents, liquid contact, fire, lightning, corrosion, earthquakes, or other external causes.

  • Damage results from the use of incompatible third-party components or accessories.

  • The product exhibits normal wear and tear or cosmetic damage unrelated to manufacturing defects.

  • Valid proof of purchase or an order number cannot be provided or verified.

  • The product was purchased from a retailer other than the official SIMAGIC online store.

  • The customer fails to ship the product back within 14 calendar days after return authorization, unless otherwise agreed.

If a returned product is damaged during return transportation due to insufficient packaging, SIMAGIC may deduct reasonable costs corresponding to the damage from the refund, where permitted by applicable law.

7. High-Value Orders

For high-value products or orders, SIMAGIC may implement additional verification procedures to protect both customers and the company.

These procedures may include:

  • Requesting photographs or videos showing the product's condition and reported issue.

  • Verifying the order details and product serial number.

  • Requiring the product to be returned for inspection before approving a refund or replacement.

  • Conducting additional reviews if fraud, misuse, or abuse of the return process is reasonably suspected.

Refunds or replacements will be processed after the necessary verification and inspection have been completed.

8. How to Initiate a Return

To request a return, please contact our customer service team at:

Email: shop@simagic.com

Please include the following information:

  1. Your order number.

  2. Valid proof of purchase.

  3. The product name and model.

  4. A detailed description of the issue or reason for return.

  5. Clear photographs or videos showing the product's condition, where applicable.

  6. A detailed list of the product components and accessories being returned.

Our customer service team will review your request and provide further instructions, including the designated return address where applicable.

Please do not ship any products back without receiving return authorization from SIMAGIC.

Unauthorized returns may experience processing delays or be rejected.

Once your return is approved, please ship the product back within 14 calendar days, unless otherwise instructed by our support team.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

9. Refund Processing

Once your returned product has been received, SIMAGIC will inspect the item to confirm that it meets the applicable return conditions.

After inspection:

  • You will receive an email confirming whether your refund has been approved or rejected.

  • Approved refunds will be issued to the original payment method used for the purchase.

  • Refunds will generally be processed within 5–10 business days after approval.

  • Additional processing time may be required by your bank, credit card issuer, or payment service provider.

If the refund is subject to permitted deductions, the final refund amount will be communicated to you.

10. Late or Missing Refunds

If you have not received your refund after the expected processing period, please:

  1. Check your bank account or credit card statement.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If the refund is still missing, contact shop@simagic.com with your order number and refund details.

Our customer service team will assist you in checking your refund status.

11. Non-Returnable Items

The following products are generally not eligible for change-of-mind returns:

  • Customized or personalized products.

  • Products clearly marked as final sale.

  • Clearance products explicitly designated as non-returnable at the time of purchase.

These restrictions do not apply to defective or incorrectly supplied products where a return, refund, repair, or replacement is required under applicable consumer protection laws.

12. Warranty and Consumer Rights

This Return & Refund Policy is separate from SIMAGIC's product Warranty Policy.

Products that develop manufacturing defects after the standard return period may still qualify for warranty service in accordance with the applicable warranty terms.

Warranty remedies may include repair, replacement with the same model, or replacement with a comparable product if the original model has been discontinued.

Nothing in this policy excludes, restricts, or modifies any statutory consumer rights or remedies that cannot legally be excluded under applicable law.

13. Contact Information

For questions about cancellations, returns, refunds, or related matters, please contact:

SIMAGIC Customer Service

Email: shop@simagic.com

Official Website: https://simagic.com

Our team will assist you with your request in accordance with this policy and applicable consumer protection laws.